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The Flying PC Technicians

CSG in partnership with Fujitsu and the Northern Territory Government will be providing unprecedented levels of support and access to ICT services in regional and remote areas of the Northern Territory. This will be achieved through a combination of scheduled, emergency break/fix and agency requested visits using aircraft carrying skilled service technicians.

A comprehensive and regular preventative maintenance schedule has been designed to provide remote sites with an upgraded level of support. These sites will be serviced from either Darwin or Alice Springs as shown in the illustration.

What You Can Expect

Remote sites will receive a scheduled visit from the Remote Community support team.

While onsite the technicians will:

  • Rectify any outstanding issues (as logged via the Service Desk or advised by the RCS Supervisor).

  • Provide advice and guidance in the use of the NTG Information Technology environment.

  • Assist other non-NTG organisations with their ICT requirements.

In addition, this partnership has extended the services of the Flying PC Technicians to assist communities while conducting regular maintenance calls for Northern Territory Government. The Remote Community Support web site will provide a schedule of flights to different locations where the community can request the Flying PC Technicians' support to assist with most technical queries. For further information refer to the conditions of service listed on this website.

We are confident that this approach will improve your IT experience and look forward to receiving your feedback as to the effectiveness of the service. This feedback can be provided to the Remote Community Support Supervisor.


Disclaimer

The information, products, and services included in this website may be subject to change without notice. Changes are periodically made to the information herein and we recommend person/s accessing this site to refresh on a frequent basis for up to date information. Visitors to this site should always seek professional advice by contacting the Remote Community Support Supervisor.