The Flying PC Technicians

Terms & Conditions of Services

In addition to the services provided to the Northern Territory Government in remote communities CSG in partnership with Fujitsu will extend their services to community organizations for free. Support will be available in accordance with the flight schedule and it will be possible to request a support job through the remote Support Supervisor online using the internet.

Support visits are conducted on an 8 week rotating schedule. Please refer to "Flight Schedule" under flight information.

We reserve the right to amend, introduce stops, consolidate or cancel flights as necessary to achieve required Northern Territory Government commitments, community ceremonial affairs and/or for the safety of all weather conditions are a factor.

The PC technicians' extended services will assist the community towards diagnosing most computer issues and generally try to repair the issue. It is the responsibility of the community organisation to:

• Replace and freight hardware or software,
  
  
• Meet with technicians/s from primary location of visit unless other local travel arrangements have been made through the Remote Community Supervisor.
  
  
• Realise while every effort is made to complete tasks as requested, time and available equipment may limit ability of technicians to finalise request.
  
  

To avoid any disappointment it is important to complete a "New Job Request" with as much detail as possible. Once the request has been submitted you will receive an automated response with a job number, followed by a call from our Remote Support Supervisor.

Will vary depending on time taken to fly to the community and when the plane needs to depart to return to Darwin by 5 p.m. Monday to Friday.

When cancelling a "Job Request" the help desk require 48 hours (2 days) notice, either by telephone or email directed to the Remote Community Supervisor between 8:00 a.m. to 4:30 p.m. Monday to Friday.